Safety Guidance

Last updated: 2 September 2026

Use good judgment and in-app reporting tools. Verification badges reduce uncertainty but do not guarantee a user, property, item or task.

1. Marketplace safety

  • Meet in a public, safe place and tell someone you trust.
  • Inspect products, ownership and condition before paying.
  • Do not send money because of pressure or unrealistic offers.
  • Report suspicious listings, users or messages.

2. Housing safety

  • Inspect the property physically before paying.
  • Confirm landlord or agent identity, authority, rent and fees independently.
  • EKSU Marketplace does not collect rent, hold deposits or provide Housing escrow.
  • A verified Housing Agent badge does not guarantee property ownership or safety.

3. Task safety

  • Agree scope, timing, location and payment before work starts.
  • Avoid illegal, dangerous, inappropriate or academic-cheating requests.
  • Meet safely and report suspicious tasks or users.

4. Account and payment safety

  • Never share your password, email code, OTP, PIN or full card details.
  • EKSU Marketplace staff will never ask for your account password.
  • Use platform links and verified payment pages; screenshots are not proof of payment.
  • Report compromise to support@eksumarketplace.com.

5. Immediate danger

EKSU Marketplace is not an emergency service. Leave unsafe situations and contact local emergency services, campus security or a trusted person.

Questions or complaints can be submitted through our Contact page.